Display based on the Act on Specified Commercial Transactions

Display based on the Act on Specified Commercial Transactions

Distributor: Cloudot Co., Ltd.
Representative and Operation Manager: Takuro Nakayama, Representative Director
Location: 1-3-29 Ote, Matsumoto City, Nagano Prefecture 390-0817
Phone number: 0263-36-8890
Email address:
Antique license number: Nagano Prefecture Public Safety Commission No. 101290000949


Please contact the following contact for information on the products handled by Cloudot Inc., prices, etc.
: 0263-36-8890 10:00 am to 5:00 pm (excluding weekends and holidays)

Order confirmation

When we receive an order from a customer, it is assumed that the customer has agreed to provide the details of the order and other information by e-mail, fax, or ordinary mail. Cloudot Co., Ltd. will confirm the details of your order by E-mail, FAX, or ordinary mail using the relevant format.

Conclusion of contract

A sales contract with a customer based on an order shall be deemed to have been concluded when Cloudot Inc. notifies the customer.
Your order will be considered canceled in any of the following cases.
1. In the case of bank transfer, if the transfer to the account designated by the affiliated bank cannot be confirmed by the designated date.
2. In the case of cash on delivery, if the customer refuses to receive the product from the delivery company designated by Cloudot Co., Ltd. or does not pay for the product.

Method of payment

At Cloudot Inc., you can purchase using the following payment methods. Please read the terms and conditions regarding payment methods carefully before placing an order.
1. Bank transfer
2. Cash on delivery (some products)

Returns and Refunds

If you wish to return an item or product purchased from Cloudot Corporation, please contact Cloudot Corporation within 14 days of receipt of the product.
Items that meet the following conditions are not eligible for return or refund.
If the product is defective (but only if it is covered by the warranty), please return the defective product within 2 weeks (1 week for reusable items) from the date of delivery. (The shipping cost for returning the defective product shall be borne by the customer.) We will send you an identical product. We do not accept returns or exchanges in the following cases
1. Products that have been used once
2. Products that are scratched or damaged due to the customer's responsibility
3. Returns and exchanges due to customer convenience
4. Products that have passed 2 weeks (1 week for reusable items) after delivery

Defective product

If there is a defect in the services or products provided by Cloudot Inc., please call the following contact information.
0263-36-8890 10:00 am to 5:00 pm (excluding weekends and holidays)
The warranty conditions for the product shall be as stipulated in the warranty attached to the product. Please note that some products are not covered by the warranty.

Necessary charges other than products

Bank transfer fee
Delivery charge

Please feel free to contact us